Turn every enquiry into a handled next step.
For service businesses that receive calls, messages, web enquiries, and booking requests. Front Desk Squad classifies every enquiry and prepares the right next step for your team to approve.
- Every enquiry classified and routed
- Responses drafted where business rules allow
- Your team approves before anything is sent
Enquiries are falling through the gaps.
Service businesses lose work every week because there is no reliable system for handling enquiries consistently, especially after hours and at peak times.
Missed enquiries fall through
Calls go unanswered, web forms sit unread, and messages get buried. Leads leave before anyone responds.
Follow-up depends on memory
Without a system, follow-up happens inconsistently. Hot enquiries go cold because no one tracked them.
No consistent routing
Enquiries land in inboxes, voicemails, and spreadsheets. The right person rarely hears about the right enquiry in time.
Response quality varies
Different team members respond differently. There is no consistent standard for how enquiries get handled.
Every part of the enquiry lifecycle.
From first contact to handled outcome. Your business rules. Your approval on anything outbound.
Enquiry Intake
Captures every incoming enquiry across calls, web forms, messages, and email into a single feed.
Triage & Routing
Classifies each enquiry by type and intent, then routes it to the right person or queue based on your business rules.
Booking Support
Identifies booking and scheduling intent, prepares a response, and queues it for approval before sending.
Follow-Up
Tracks open enquiries and surfaces follow-up actions on schedule. Nothing falls through the gaps.
Business Rule Book
Your business rules for how to handle different enquiry types. Front Desk Squad works within these rules.
Front Desk Summary
A clear summary of what came in, what was handled, what is pending, and what needs your attention.
From first contact to handled outcome.
A clear, approval-controlled flow. Every step visible. No black box.
Enquiry arrives
A call, web form, message, or email comes in.
Classify and triage
The enquiry is classified by type and matched to your rules.
Draft or queue
A response is drafted where a rule applies. Otherwise it is queued.
You approve
Nothing outbound goes without your team approving it first.
Handled and logged
Every outcome logged in your Front Desk Summary.
Approval-controlled. Transparent. In your hands.
Front Desk Squad is built to support your team, not replace it. Here is what that means in practice.
Your team stays in control
Front Desk Squad drafts and queues responses. Nothing is sent without your team approving it first.
Works within your rules
All triage, routing, and response drafts operate within the Business Rule Book you configure. No surprises.
Does not replace your receptionist
Front Desk Squad is a support layer. It handles the volume and surfacing work. Your team makes the calls that matter.
No booking without approved rules
Booking intent is flagged and queued, not confirmed automatically. Rules must be explicitly set and approved before any booking-related action is taken.
Your rules. Your standards. Applied consistently.
The Business Rule Book is where you define how different enquiry types should be handled. Front Desk Squad operates entirely within these rules. Nothing happens outside them.
- Rules set once, applied every time
- Update or override rules at any time
- No action taken outside your defined rules
Illustrative only
Join the Front Desk waitlist.
Front Desk Squad is planned and in early development. Join the waitlist to be notified when founding access opens. Pricing confirmed after fit check.